iYogi, one of the worlds fastest growing on-demand tech services companies has tracked down the top 10 issues Windows users have experienced since they have upgraded to Windows 7. They carried out a survey on 100,000 people across a range of its services such as customer care, online care and forums.
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The most reported problem among iYogi users was the actual process of upgrading to Windows 7 itself. 31% are experiencing problems with the Windows 7 installation, or the related application and data migration. While this is a concern for Microsoft, it is fixable and thankfully we aren’t been brought back to the days when we struggled to upgrade to Windows Vista. The Windows 7 upgrade process over all does seem to be faster and smoother than Windows Vistas.
But we also have to bear in mind that the large majority of users who will upgrade to Windows 7, will do so by means of buying a new computer ( About 95% ), and not an in place upgrade. So this problem won’t affect too many of Microsoft’s customers. Also Microsoft are doing everything they can to provide support for the upgrade process and are offering resources via phone, e-mail and even Twitter.
The second biggest problem for Windows users is found among 26% of users surveyed by iYogi, and this problem occurred after the upgrade had been completed. They were confused as to the where abouts of the Windows programs they were familiar with, such as Windows Mail and Movie Maker. Well now these are all available as a Windows Live Essentials package which consists of ( Windows Live Versions of Messenger, Mail, Photo Gallery, Movie Maker, Writer, Toolbar and Family Safety ).
However this package does not come pre-installed with Windows 7 anymore, but Microsoft have said they’re offering a download link for the suite. The link isn’t particularly prominent, but it does come up (“Go online to get Windows Live Essentials”) if you search on Windows 7 for any of the missing applications. Still, the extra step of having to download and install the applications was too much for some consumers.
The next issue for consumers is trouble with the Aero effects in Windows 7, similar to what happened with Windows Vista.14% have trouble with the Aero theme not running, this is generally caused by out of date drivers but more commonly these days its poor graphic cards on old PC’s. As a result, Windows results back to the default Windows Basic theme which works just as well, but doesn’t look as well.
